1 Exchange Terms & Conditions

• We offer exchanges for size only. Returns or refunds are not applicable.
• Exchange orders are initiated once the original item is picked up.
• To initiate Returns/Exchange click here.
• The exchange request must be raised within 48 hours from delivery.
• You must upload clear photos of the product with tags for verification.
• The product must be unused, unwashed, and in original packaging with all tags intact.
• An exchange fee of ₹199 applies (covers reverse pickup and delivery).
• The exchange process may take 6–7 working days.
• The requested product will be dispatched once the reverse pickup is completed and approved.
• Exchange is allowed only one time per order.
• We do not provide store credit in form of exchange.
• If the requested size is not available at the time of exchange request, the exchange request will not be approved.
• If the requested size goes out of stock during the exchange process, we may offer:
  • Product change (alternative product), OR
  • Store credit coupon code (valid for 30 days)
• Refund to original payment method will not be provided.
• Products purchased during sale, discount, or promotional offers are not eligible for exchange.
• If your area is non-serviceable for reverse pickup, you must ship the product yourself. Exchange fee will not be charged in such cases. Shipping cost paid by customer is non-refundable.

2 Damaged or Defective Items

• The unboxing video must clearly show:
  • The sealed package before opening
  • The full unboxing process
  • The product and the damage or issue clearly
• Without a proper unboxing video, the claim will not be considered valid.
• Products returned in used, washed, damaged, or tagless condition will not be accepted.
• We are not responsible for delays caused by courier partners, weather conditions, or operational delays beyond our control.
• Please check the size chart carefully before placing your order. We do not support repeated exchanges.

3 Logistics & Pickups

• Reverse Pickup: We offer reverse pickups for most pincodes across India.
• Self-Ship: If your pincode is unserviceable for reverse pickup, you may self-ship the item to our warehouse. Upon passing Quality Check (QC), we will add ₹150 to your store credit to compensate for your shipping costs.
• Condition: All items must be unworn, unwashed, and returned with original tags and packaging. Items that fail QC will be rejected and sent back at the customer's expense.

4 Order Cancellations

Cancellations are only possible before the order has been shipped. Once dispatched, the standard return/exchange policy applies.